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Passengers can now claim 75 percent of the ticket fare in the event the airline is downgraded, here’s how

Last updated: January 26, 2023, 11:06 AM IST

Image used for representation.  (Credit: PTI)

Image used for representation. (Credit: PTI)

For the domestic sector, the fee is 75 percent of the ticket price including taxes according to DGCA

Aviation regulator Directorate General of Civil Aviation (DGCA) on Wednesday changed rules on facilities airlines must provide to passengers due to denied boarding, flight cancellations and flight delays.

The change allows the passenger, who is involuntarily downgraded and carried in a lower class than that for which the ticket was purchased, to be reimbursed by the airline.

For the domestic sector, the fee is 75 percent of the ticket price including taxes.

Read also: Air India changes in-flight alcohol policy: now cabin crew can tactfully refuse

For the international sector, it is 30 percent of the ticket price including taxes for flights of 1500 km or less, 50 percent of the ticket price including taxes for flights between 1500 km and 3500 km, and 75 percent of the ticket price including taxes for flights of more than 3500 km.

“DGCA has amended its Civil Aviation Requirement (CAR) Section-3, Series M Part IV Facilities to be provided to passengers by airlines due to denied boarding, flight cancellations and flight delays to strengthen the rights of air travelers affected by the downgrade their ticket,” said the aviation regulator.

Read all the latest car news here

(This story has not been edited by News18 staff and was published from a syndicated news agency feed)

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